05/12/23 Important Information About Your Drinking Water
Our water system recently violated a drinking water standard. Even though this was not an emergency, as our customers, you have a right to know what happened and what we are doing to correct this situation. You do not need to boil or take other corrective actions. This information will also be published in the June 2023 citywide newsletter as well as in the documents below.
Water Leaks & Water Outages
Should you see water leaking from a water meter box, spouting up in the street or have a water outage please call the After Hours Water & Sewer Line at (405) 793-5080 24 hours a day.
Frozen Water Pipes Affecting Homeowners
In the winter months when the temperature dips below freezing the pipes in your home could be susceptible to freezing. Below is a link to an article by the American Red Cross that has information on preventing pipes from freezing.
The City of Moore continually tests the quality of the drinking water that we produce. In addition, we are required to submit an official report to the State on an annual basis. Questions should be directed to Veolia Water at (405) 793-5080. Here is the City of Moore's current Water Quality Report.
The City of Moore has 273 miles of water line, 34 active water wells, 5 water towers, one ground storage pump station, 3,200 fire hydrants, and three water booster stations.
Our water maintenance employees must be trained and licensed by the Oklahoma State Department of Health prior to working our water system. Employees must pass exams covering math, chemistry and state regulations; public health and safety are also major topics.
Service Line Voluntary Warranty Program
The City of Moore is pleased to announce a relationship with Service Line Warranties of America (SLWA) to offer the National League of Cities (NLC) Service Line Warranty Program to homeowners. The NLC Service Line Warranty Program offers voluntary warranty protection at an affordable price for sewer and water lines in the event of a failure.
“Homeowners are burdened with many expenses and providing peace of mind in the event of a service line failure is important since repairs could cost thousands of dollars,” said Brooks Mitchell, City Manager. “This program is not only affordable, but the added convenience factor should be very appealing to busy homeowners.”
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for public street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program.
“Many homeowners believe their pipes will last forever, but that’s simply not the case,” said Brooks Mitchell, City Manager. “Many factors beyond the life expectancy of the pipe can contribute to a failure including tree root intrusion, ground shifting and weather – all factors which are covered through this program. Additionally, with homeowners more likely to report problems, we can conserve water in the community.”
This program is offered at no cost to the City and no public funds are used to promote or administer the program.
“We are pleased to partner with Moore to offer our service,” said Brad Carmichael, Vice President of Business Development for SLWA. “SLWA provides first-class customer service with a 24/7 repair line and the use of licensed and thoroughly researched local contractors – keeping dollars in the local economy.”
For questions about this service, to remove your name from the mailing list, or to enroll in the program, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.