911 Center

Dispatcher Quote

About the 911 Center

The City of Moore Communications Center is the primary answering point for 9-1-1 calls for the city and provides dispatch service for the City of Moore Police Department, the City of Moore Fire Department, and EMSSTAT ambulance service. We also provide after-hour answering services for the Public Works and Animal Control divisions

The City of Moore’s Police & Fire Communications Center at 117 E. Main is a 1,050 sq. ft. state of the art telecommunications facility that is staffed 24 hours per day 7 days per week. We have 11 dispatch positions when fully staffed.

The Communications Center is part of the 9-1-1 Association of Central Oklahoma Governments, which in conjunction with Oklahoma City, operates an enhanced 9-1-1 system metro-wide.

Using 911

Please call to report any of the following: a medical emergency; a fire; a crime; any activity that is harmful to a person, animal or property; or any suspicious activity that might result in harm to any person, animal or property.  You can also Text-to-911 service in emergency circumstances where a voice call is not possible or safe.

  • You can call 9-1-1 from a land line or cell phone
  • If you call from a cell phone, 9-1-1 dispatchers do NOT receive you exact location and they do not receive your approximate location automatically
  • Know where you are. Be aware of addresses, intersections, mile markers, or good landmarks to help us locate you
  • Know your phone number! If emergency personnel cannot find your location, we will call you back for more information.
  • All life-threatening emergencies are responded to immediately
  • Other calls are handled by priority. Calls involving the safety of people or property are handled before calls with no safety issues present.
  • Stay on the line. 9-1-1 calls are answered in the order in which they are received
  • Be ready with your information including address, name, telephone number and the exact problem.
  • If you hang up or are disconnected, the call still comes through to the 9-1-1 dispatcher. They will attempt to call you back. If no one answers they will dispatch an officer to the address of the call.

  • The police do NOT unlock vehicles
  • You need to call a locksmith or wrecker service
  • IF there is a child locked in the car we will send the Fire Department to assist you.
  • 9-1-1 dispatchers have specialty training and are certified to handle medical emergencies.
  • The dispatchers will ask you a series of questions to ensure they are sending you the right response for your emergency
  • Be patient and answer all questions you are asked and be careful to listen to any instructions you are given by the dispatcher. 
  • The 9-1-1 dispatcher will immediately connect the caller to an interpreter service
  • 9-1-1 dispatchers have 24 hr. access to this service for more than 100 languages and dialects.

Contact Animal Welfare 405-793-5190, For after-hour emergencies, call 9-1-1

  • The Police Department cannot do anything about this. You may contact BNSF Railroad directly at 1-800-832-5452.
  • You can travel under the tracks by using NE 27th and SW 19th

Text to 9-1-1 Services

Learn about texting to 911 in these articles: 

How to Text 911 in an Emergency

Text911 - ACOG