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Sewer Issues

CALL AHEAD!!!! Call us 24 hours a day at 405-793-5080 whenever you have signs of a developing backup. We’re on duty around the clock; working together, we can prevent most sewer backups. Signs of blockage include:

•Slow Draining Sinks
•Wastewater back flow
•Continuous Sewage Smell

If there’s a problem with the City line, we should be able to fix it before sewage backs up into your house. If your private line is blocked, we’ll tell you so you can get it fixed.

Be sure your home owner’s insurance policy covers damage due to a sewer backup. Even if a backup is due to a blocked City main, the City may not be allowed to pay for damages.

Under State law, cities are liable for sewer main backup damage only if there has been prior notice and time to fix the problem. Although City crews can help clean up the immediate mess, home owners – not the City – must pay for replacing carpets, furniture and repairs. Another sewer backup safeguard is to install a check valve. This simple device keeps wastewater from flowing back up your private line into your home. (Check valves are now required on some newer homes).

Utility Line Protection Program Now Available

The City of Moore is pleased to announce a partnership with Service Line Warranties of America (SLWA) to offer the National League of Cities (NLC) Service Line Warranty Program to homeowners. The NLC Service Line Warranty Program offers voluntary warranty protection at an affordable price for water lines in the event of a failure.

“Homeowners are burdened with many expenses and providing peace of mind in the event of a service line failure is important since repairs could cost thousands of dollars,” said Brooks Mitchell, City Manager. “This program is not only affordable, but the added convenience factor should be very appealing to busy homeowners.”

The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for public street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program.

“Many homeowners believe their pipes will last forever, but that’s simply not the case,” said Brooks Mitchell, City Manager. “Many factors beyond the life expectancy of the pipe can contribute to a failure including tree root intrusion, ground shifting and weather – all factors which are covered through this program. Additionally, with homeowners more likely to report problems, we can conserve water in the community.”

This program is offered at no cost to the City and no public funds are used to promote or administer the program.

“We are pleased to partner with Moore to offer our service,” said Brad Carmichael, Vice President of Business Development for SLWA. “SLWA provides first-class customer service with a 24/7 repair line and the use of licensed and thoroughly researched local contractors – keeping dollars in the local economy.”

For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.