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Utility Billing

Pay your Utility Bill

The City of Moore is making it easier to make your utility payment. We have several options for you to pay your bill. You can pay in person at Moore City Hall, 301 N. Broadway, pay by phone by calling 405-793-5032, or online by clicking here.

Automatic Withdraw – Check the back of your utility bill for the Auto Draft from for your checking account or credit card. Just fill it out, attach a check and drop it off. You can also sign up for automatic withdraw online or by filling out the form below.

Automatic Bill Payment Form

Text Reminders – Sign up to receive text reminders about your utility bill here.

Account Questions

If you have a question about your utility account or need to set up a new account please call 405-793-5032 during normal business hours. Utility services that have been disconnected due to a non-payment can only be reconnected by authorized city staff. Anyone tampering with a public utility will be fined (up to $157 per occurrence!) and will be liable for any damages.

Frequently Asked Questions

We provide water, sewer, and sanitation service. Call our office at 405-793-5032 Monday through Friday between the hours of 8:00am and 5:00pm and we can start your service over the phone in most cases. One day notice is all that is required. If the water meter is turned off, we will need someone at the residence between the hours of 8:00am and 10:00am or 1:00pm and 3:00pm to sign a waiver to turn service on. Under NO circumstances will a water meter be turned on without someone in the residence/building. This is in case there are leaks or faucets on. It is for your protection, as well as the City’s protection.

There is a $25 billed new service fee as well as a $25 billed transfer fee. All residential renters are charged a $100 deposit that can be split over 2 months. The deposit is refunded toward the final bill when the account is closed. For homeowners, an online utility credit check will be ran to determine the deposit. The credit check will be ran at the time the service is initiated.

You can order over the phone 405-793-5032, via email [email protected] , or via service request through our online billing system. The current cost for each additional polycart is $10.75 per month.

You can pay your bill via visa/MasterCard by registering your account here. You can pay over the phone by calling 405-793-5032 with visa/MasterCard. There is no extra charge for these services. You can also mail your payment to PO Box 6830 Moore, OK 73153 or bring your payment into our office located at 301 N Broadway. We have a convenient drive-up and after-hours night deposit on the south side of the City Hall building. You can also sign up for Automatic Bank Draft by filling out the back of your bill and returning it to the Customer Service Department at City Hall or complete the Automatic Bill Payment Form.

New residents have a cap of 6,000 gallons (average household usage). This means new residents will be charged up to (dependent on usage) but not more than 6,000 gallons for sewer until an average is established. Once an average is established residents will have a cap based on the lowest 3 months of the prior year’s water usage. This average is calculated annually in April. The average is a sewer cap so water usage over the established cap (which happens in the summer months) will not affect your sewer amount. If less water is used than your established sewer cap, you will only be billed sewer based on the actual water usage.

The sewer surcharge is billed to all residents and businesses. This charge helps fund the new sewer plant we were required to build in 2013 due to growth and new DEQ federal requirements and regulations.

There are many reasons this can happen. One, your meter may have been over-read. We do not estimate readings unless we don’t have access to the meter. Usually only happens in ice/snow events. However, there are a number of things you can do to find possible leaks. In many cases, it is the result of running toilets. We can check your leak indicator on your meter to let you know if it is moving but running toilets use water intermittently so we cannot always tell when that is the cause. Of course if you feel your meter was misread, we can re-read it for you. Call 405-793-5032 to request a re-read.