We had hoped to quickly resolve the multiple billing issue with our previous vendor Elavon. Unfortunately, we have been unsuccessful. Because of this we will manually issue refund checks. Please send the following information to: [email protected]
- Account Number
- A screenshot of the bank statement or credit card statement showing the multiple charges
- Your phone number
Even if you have sent this in previously, please resend. If you want your check to be mailed to you please tell us in the email. Otherwise, we will assume that you will come to City Hall to pick it up. We will email you when your check is ready. This process may take two or three days so we appreciate your patience.
City officials are asking utility customers to continue to check their debit and/or credit card statements and to notify us of any City of Moore charges that are out of the ordinary.
Pay your Utility Bill
The City of Moore is making it easier to make your utility payment. We have several options for you to pay your bill:
Pay Your Bill Online by clicking here.
Note: The city bills on a 28 day cycle. When using Auto Pay through the on-line site you will be directed to pick the day of the month you want to pay your bill. If you select this option and you do not have a bill on your chosen day, your account will not be paid until the following month which could cause your account to incur fees for non-payment and/or have service interrupted. Please be sure that the date you pick is early enough before the due date since the due date will change each month.
Pay in Person
- City Hall
301 N. Broadway
Moore, OK 73160
Office Hours: Monday-Friday 8:00 am to 5:00 pm
- Drive Thru Window
South Side Moore City Hall
Open Monday- Friday 8:00 am to 5:00 pm
- After-Hours Night Deposit
South Side Moore City Hall
Mail your Payment
City of Moore
P.O. Box 6830
Moore, OK 73153-0830
Pay over the Phone
Call Customer Service at 405-793-5032 Monday-Friday 8:00 am to 5:00 pm with your debit/credit card. There is not a fee for this service.
Automatic Bank/Credit Card Draft
Check the back of your utility bill for the Auto Draft from for your checking account or credit card. Just fill it out, attach a check and drop it off. You can also sign up for automatic withdraw online or by filling out the form below.
Text Reminders – Sign up to receive text reminders about your utility bill here.
Please check out our frequently asked questions section and If you have additional questions about your utility account or need to set up a new account call 405-793-5032 during normal business hours. Utility services that have been disconnected due to a non-payment can only be reconnected by authorized city staff. Anyone tampering with a public utility will be fined (up to $157 per occurrence!) and will be liable for any damages.