Frequently Asked Questions
Call Customer Service at (405) 793-5032 to see if you qualify for an extension.
We provide water, sewer, and sanitation service. Call our office at 405-793-5032 Monday through Friday between 8am and 5pm and we can start your service over the phone in most cases. One day notice is all that is required. All new service customers must provide a government-issued photo ID. When you call the utilities customer service department to set up service, an employee will give you the email address to send a copy of your ID. If the water meter is turned off, we will need someone at the residence to turn service on. Under NO circumstances will a water meter be turned on without someone in the residence/building. This is in case there are leaks or faucets on. It is for your protection, as well as the City’s protection.
There is a $25 billed new service fee as well as a $25 billed transfer fee. All residential renters are charged a $150 deposit that can be split over 2 months. The deposit is refunded toward the final bill when the account is closed. For homeowners, an online utility credit check will be ran to determine the deposit. The credit check will be ran at the time the service is initiated.
You can pay your bill via credit card by registering your account here. You can pay over the phone by calling 405-793-5032 with a credit card. There is no extra charge for these services. You can also mail your payment to PO Box 6830 Moore, OK 73153 or bring your payment into our office located at 301 N Broadway. We have a convenient drive-up and after-hours night deposit on the south side of the City Hall building. You can also sign up for Automatic Bank Draft by filling out the back of your bill and returning it to the Customer Service Department at City Hall or complete the form below:
New residents have a cap of 6,000 gallons (average household usage). This means new residents will be charged up to (dependent on usage) but not more than 6,000 gallons for sewer until an average is established. Once an average is established residents will have a cap based on the lowest 3 months of the prior year’s water usage. This average is calculated annually in April. The average is a sewer cap so water usage over the established cap (which happens in the summer months) will not affect your sewer amount. If less water is used than your established sewer cap, you will only be billed sewer based on the actual water usage.
The sewer surcharge is billed to all residents and businesses. This charge helps fund the new sewer plant we were required to build in 2013 due to growth and new DEQ federal requirements and regulations.
There are many reasons this can happen. One, your meter may have been over-read. We do not estimate readings unless we don’t have access to the meter. Usually only happens in ice/snow events. However, there are a number of things you can do to find possible leaks. In many cases, it is the result of running toilets. We can check your leak indicator on your meter to let you know if it is moving but running toilets use water intermittently so we cannot always tell when that is the cause. Of course if you feel your meter was misread, we can re-read it for you. Call 405-793-5032 to request a re-read.
The $1.00 storm cleanup fee is billed to all residential customers.
This charge will fund an account to be used for future storm debris cleanup.