About the 911 Center
The City of Moore Communications Center is the primary answering point for 9-1-1 calls for the city and provides dispatch service for the City of Moore Police Department, the City of Moore Fire Department, and EMSSTAT ambulance service. We also provide after-hour answering services for the Public Works and Animal Control divisions
The City of Moore’s Police & Fire Communications Center at 117 E. Main is a 1,050 sq. ft. state of the art telecommunications facility that is staffed 24 hours per day 7 days per week. We have 11 dispatch positions when fully staffed.
The Communications Center is part of the 9-1-1 Association of Central Oklahoma Governments, which in conjunction with Oklahoma City, operates an enhanced 9-1-1 system metro-wide.
Please call to report any of the following: a medical emergency; a fire; a crime; any activity that is harmful to a person, animal or property; or any suspicious activity that might result in harm to any person, animal or property. You can also Text-to-911 service in emergency circumstances where a voice call is not possible or safe.
- You can call 9-1-1 from a land line or cell phone
- If you call from a cell phone, 9-1-1 dispatchers do NOT receive you exact location and they do not receive your approximate location automatically
- Know where you are. Be aware of addresses, intersections, mile markers, or good landmarks to help us locate you
- Know your phone number! If emergency personnel cannot find your location, we will call you back for more information.
- All life-threatening emergencies are responded to immediately
- Other calls are handled by priority. Calls involving the safety of people or property are handled before calls with no safety issues present.
- Stay on the line. 9-1-1 calls are answered in the order in which they are received
- Be ready with your information including address, name, telephone number and the exact problem.
- If you hang up or are disconnected, the call still comes through to the 9-1-1 dispatcher. They will attempt to call you back. If no one answers they will dispatch an officer to the address of the call.
- The police do NOT unlock vehicles
- You need to call a locksmith or wrecker service
- IF there is a child locked in the car we will send the Fire Department to assist you.
- 9-1-1 dispatchers have specialty training and are certified to handle medical emergencies.
- The dispatchers will ask you a series of questions to ensure they are sending you the right response for your emergency
- Be patient and answer all questions you are asked and be careful to listen to any instructions you are given by the dispatcher.
- The 9-1-1 dispatcher will immediately connect the caller to an interpreter service
- 9-1-1 dispatchers have 24 hr. access to this service for more than 100 languages and dialects.