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Payment Processing Issue Affecting Utility Customers

We had hoped to quickly resolve the multiple billing issue with our previous vendor Elavon. Unfortunately, we have been unsuccessful. Because of this we will manually issue refund checks. Please send the following information to: [email protected]

  • Name
  • Address
  • Account Number
  • A screenshot of the bank statement or credit card statement showing the multiple charges
  • Your phone number

Even if you have sent this in previously, please resend. If you want your check to be mailed to you please tell us in the email. Otherwise, we will assume that you will come to City Hall to pick it up. We will email you when your check is ready. This process may take two or three days so we appreciate your patience.

City officials are asking utility customers to continue to check their debit and/or credit card statements and to notify us of any City of Moore charges that are out of the ordinary.

Brooks Mitchell

City Manager