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Cut-offs for delinquent utility accounts

Cut-offs for delinquent utility accounts to begin October 22, 2020

Dear Utility Customer:

The City of Moore suspended water utility cut-offs beginning March 2020 due to the impact of COVID-19. Beginning October 22, 2020, the City of Moore will resume water utility cut-offs for accounts that are delinquent.

Cutoff notices will be mailed during the month of September/October and customers will receive a phone call advising them of their cutoff date.

If you are behind on payments, the following options are available:

  • Central Oklahoma Community Action Agency – for more information you can call Kali Morrison at 405-434-6100 or email her at [email protected]. You will need to complete an application and they must receive it at least 10 days before your cutoff. For more information, you can go to their website at
  • Salvation Army – for an appointment please call Carla Davenport, Administrative Assistant at 405-364-9910, extension 101. *Salvation Army will be able to schedule an appointment with you but will not be ready to process applications until October 5th
  • City of Moore payment plan – please contact customer service right away to set this up at 405-793-5032 or via email at [email protected]. Grant funds may be available to those participating in the City’s payment plan.

Thank you for your attention to this matter.

City of Moore Utility Billing Department