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Sanitation FAQ

Below we answer a variety of questions that we often get. If you have a question and do not see it answered below, please submit the question to us and we will get back to you as soon as we can. If you would like to speak to someone regarding your general questions, please feel free to call us at 405-793-5070.

Common Questions

After checking the premises, (garage, backyard etc.) and no polycart can be found, please call
405-793-5032 and we will have a polycart delivered to your address.

Yes, however, they can only contain yard waste. All bags must weigh less than 39 lbs. Household waste must be placed in the polycart.

Your polycart must be placed within three (3) feet of the curb and have the arrow on the lid facing the street.

Your refuse will normally be collected between the hours of 7:00 a.m. and 5:00 p.m. once a week on your designated day. You should put your polycart out before 7:00 a.m. The polycart must be removed after the refuse is collected.

No. The City of Moore will furnish the polycart at no extra cost to the customer. There is no fee for the actual polycart, however, collection services are billed with your water and sewer bill each month. You can request additional polycarts by contacting customer service at 405-793-5032.

Report the theft or damage to our office, 405-793-5070, as soon as possible.

All household refuse. It is recommended to bag and tie refuse placed in the polycart to reduce smell and blowing trash. Boxes need to be broken down and placed in polycart. Brush will be accepted for pickup provided the bundles are no longer than two (2) feet and no more than twelve (12) inches in diameter, tied and placed at curbside next to the polycart. Yard trash, such as: grass clippings will be accepted for pickup if it is placed in two-ply plastic bags containing less than 39 gallons and is placed at the curbside. The bags should not weigh more than 39 lbs. in order to prevent injury to our employees. You are allowed five (5) yard waste bags per week at no charge. An additional $.50 per bag will be charged for yard waste bags exceeding five.

Poisons, acids, caustics, explosives, oil and other dangerous materials. In addition, brush, tree limbs, dirt, rocks, bricks, building materials, paint, tires, batteries or furniture will not be accepted when placed in the polycart. WARNING: Do not put hot ashes from your fireplace, wood burning stoves or charcoal grills in your polycart as this can cause the possibility of fire. If the polycart is damaged because of this action, the customer will be charged for the polycart at the current cost of replacement.

Any yard waste bags exceeding 5 bags per week will be subject to the City’s current established charge, currently $0.50 per bag.

Call 405-793-5070 or 405-793-5032 and arrangements will be made to collect the refuse in your polycart.

The Customer is responsible for cleaning the polycart. Soap and hot water easily cleans the polycart.

Prevention is the best safeguard. Your polycart should be removed from the curbside by nightfall and secured on your premises. For identification purposes, the City of Moore’s name and serial number are embossed on the lid of the polycart or side.

These charges may apply when extra bags of yard waste exceeding five (5) bags per week.

If you find you have a need for another polycart, please contact customer service at 405-793-5032 and arrangements will be made for you to lease a second (2nd) polycart for an additional fee of ½ the regular rate (currently $10.75/month, subject to change). The customer will maintain this polycart also, and the City of Moore will perform needed maintenance.

No. Because of the design of the sanitation equipment, containers other than polycarts cannot be used.

Due to routing, it may be a number of hours between collections of both sides of the street. If you did not place your polycart out soon enough, you will have the option of rolling it across the street for collection, if the other side of the street has not been picked up. The resident is responsible for rolling the polycart back to his or her residence after collection.

Weekly sanitation pickup will not run on the following holidays: New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. If your scheduled pick up falls on one of these holidays, your collection date will be the Wednesday of the week of the holiday.